Welcome to Natural Health Services. We’re looking forward to becoming your partner in health and helping you access medical cannabis. If you haven’t already booked your appointment, you can do so by visiting our booking system.

If you are currently waiting for your appointment date, or have already visited us but are looking for additional information, you are in the right place.

How it works…

Are you new to Natural Health Services? Here is what you can expect:

1) The first step to get started with Natural Health Services is to book an appointment. You can do so one of two ways. You can book online, or you can call our patient care team at 1-844-262-0942. We’re available for you Monday to Friday 9am to 5pm MST, and Saturdays from 9am – 3pm MST.

2) When you come in for your appointment, you will want to bring with you a piece of photo ID and your health care card. While we do our best to stay on schedule, like any specialty clinic, we sometimes run late so please make sure to give yourself enough time.

3) The first part of your appointment is with a physician who will discuss with you whether or not medical cannabis is a fit for you, and address any health concerns you may have.

4) After your appointment with your physician, you will visit the Education Centre where you will sit down with a Bud Genius. Our Bud Genius team is trained in and can provide you with information on consumption methods, strain selection (based on the physician’s recommendations), and Licensed Producer selection.

5) Once you’ve chosen your Licensed Producer, you will fill out the registration form with your Licensed Producer and we will send your medical document to them. The verification process can take up to 2 weeks.

6) Once your account is verified the Licensed Producer will contact you to let you know that you’re ready to order. You can place your order with most producers either by phone or through their website, and your medicine will be delivered to your door by courier service (typically Purolator or Canada Post XpressPost).

7) The final step to maintain your active prescription is to come in regularly for your follow-up appointments. This is a requirement set out by the College of Physicians and Surgeons and is also a great opportunity for you to check-in with us and let us know if you have any questions or concerns, or make changes to your Licensed Producers. Please note that this is a required step, and failure to attend your follow-up appointment will result in cancellation of your medical document.

How to prepare for your appointment..

While it’s not required, there are a few things you can do to prepare for your appointment.

  1. If you are new to cannabis, have a look at our Medical Cannabis info sheet. [DOWNLOAD PDF]
  2. Start to explore your Licensed Producer options. [DOWNLOAD PDF]
    * – You can also view the up-to-date list on Health Canada’s website. 
  3. Familiarize yourself with the different consumption methods. [DOWNLOAD PDF]

And, don’t worry there won’t be a test. This information is here to help you, but so are we! You’ll have the opportunity to ask questions and raise concerns at your appointment.

Want to learn more?

At Natural Health Services, we firmly believe that knowledge is power and offer education to our patients. Some of our free education services include:

Free Education Events

We host a live and interactive education event every Tuesday evening from 6:30pm – 7:30pm MST. Join us live at our Calgary Chinook location, or join us on Facebook Live from the comfort of your home. We start with a short presentation on cannabis-related topics, followed by an open Q&A session. Don’t be shy – no questions are off limits!

The Cannabis Show

With a new episode every Wednesday, The Cannabis Show covers a lot of topics and information. Subscribe to our YouTube channel for new weekly episodes, and make sure to check out our archive.


Still can’t find what you’re looking for? Visit our FAQ or contact our Patient Care team. We’re here to help!